7-Day Return Guarantee
You have 7 days from the date your order is delivered to request a return.
Eligibility for Returns
To be eligible for a return:
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The item must be unused, in the same condition you received it.
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It must be in the original packaging with all components included.
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Proof of purchase (order number or receipt) is required.
Non-Returnable Items
We do not accept returns for:
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Items marked Final Sale
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Gift cards or downloadable products
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Any item returned more than 7 days after delivery
- We don't accept returns for "change of mind"
Damaged or Incorrect Items
If your item arrives damaged, defective, or you received the wrong item, contact us within 7 days of delivery. We’ll replace the item or issue a full refund at no extra cost to you.
📧 Email: [email protected]
Please include your order number and clear photos of the issue.
Return Shipping
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If the return is due to our error (e.g. wrong or damaged item), we cover the return shipping cost.
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If you're returning for any other reason (e.g. changed your mind), you’ll be responsible for the return shipping fees.
We recommend using a trackable shipping service or purchasing shipping insurance. Huslexo is not responsible for lost return shipments.
Refunds
Once your return is received and inspected:
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We’ll notify you by email.
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If approved, your refund will be processed within 5–10 business days to your original payment method.
Please note: Shipping costs (if applicable) are non-refundable unless the return is due to our error.